The primary area of business for Cubicus Software Private Limited is (but not limited to) providing design and development resources for Website Publishing, designing, development and software application development, mobile application development, IT Support services, Hosting services, Quality Analysis (QA) and Digital Media for Energy & Utilities,Finance & Banking,Media & Entertainment industries.
All fees are estimated and exclusive of VAT or any other taxes as may be applicable.
Estimates are valid for 30 days from the date of issue.
Payment terms are based on prior weekly or monthly bookings which are allocations of the developer resources.
The client is allocated dedicated resource(s) along with the necessary functional support staff such as a Team Leader or Project Manager if requested (based on the service commissioned).
The resource(s) would be operating out of the Indian office.The Indian office operates Monday – Friday, 10 AM to 7:00 PM (India’s time zone is GMT +5:30 / BST +4.30). All the public holidays are notified in advance and communicated by the development team directly; the holidays are generally compensated by working extra hours in the evenings, at weekends or as per the agreed time schedule with the client.
Quality of Service
You deserve to have your work carried out to the highest possible standard and in an understanding and timely manner and we will always try and exceed your expectations. We value quality very highly and look to pass that on to our clients at every opportunity.
Our values are our commitment to you.
We will act with the utmost integrity, displaying integrity, professional dedication and courtesy at all times.
All correspondence such as emails and phone calls will be dealt with promptly.
We will provide you with an alternative contact if the person you are looking for is unavailable.
We will give clear and concise information regarding your enquiry and the associated estimate and also about the project if you decide to place a booking.
We guarantee high-quality and cost-effective services.
How You Can Help
Please make sure you give us clear instructions to allow us to effectively provide an accurate estimate and work to the best of our abilities on the project.
Reply promptly to communications. The developer is on a dedicated basis, it is important he or she has tasks at all times to avoid delays (any delays may increase the time required to complete the project).
Please tell us if you are going to be away or unable to respond to requests for information.
If you are dissatisfied with the service being provided please tell us. We cannot resolve a problem we are unaware of.
Please regularly check your emails. We will be directing a good deal of your project communications.
What we will not do
We will not fill the developers’ day; you are requested to supply tasks at all times.
Tolerate abuse of staff members.
Contact end customers directly; projects are done in the strictest confidence.
Basis of Charging Fees
Our “Dedicated” service is supplied on a “Time and materials” based and sold in daily, weekly or monthly blocks.
Our “Ad-hoc” or “Bucket” service is also “Time and Materials”; the service is sold in minimum 10, 20, 40 hours blocks.
Acceptance of Services
At various intervals throughout a project you will be asked to view, test and signoff certain sections. As a project is a combination of these smaller sections we ask this is done in a timely manner; delay in this process can cause delay to the project as a whole and delay the overall timeframe.
Once Cubicus Software Private Limited has fulfilled the obligated booking period purchased or the project has been completed the project shall be tested accordingly. If any failure to pass the test results from a defect which is caused by an act of omission of you, or by one of your subcontractors or agents, the project will be deemed to have passed the test not withstanding such non-Cubicus Software defect. We may provide assistance reasonably requested by you in relation to supplying a suitable remedy of any non-Cubicus Software defect by supplying additional services. These would be offered at the current fees and prices.
Our Invoices
Payment of the advance / first invoice is an acceptance of these terms and conditions.
The charges are calculated in accordance with Cubicus Software Private Limited standard rates (which can be amended on one month’s prior notice to you) as follows:
Weekly rates are calculated on the basis of an eight (8) hour day, working a five (5) day week.
Daily rates are calculated on the basis of an eight (8) hour day.
Bucket rates are calculated on the basis of 10, 20, 40 hours being held against your project, all of which must
be used within six (6) months of the time of booking.
All invoices must be paid in the currency in which they are issued.
Our invoices are issued before we start the work and need to be reconciled in order for the work to commence.
Your project may be put on hold temporarily whilst your payment on invoices is outstanding and in that event we reserve the right to remove project files from our servers.
Unless otherwise stated all prices are exclusive of VAT or any other taxes as may be applicable, which shall where applicable be charged by Cubicus Software Private Limited to you at the current rate.
Limitation of Liability
This sets out the entire financial liability of Cubicus Software Private Limited (including any liability for acts or omissions of its employees, agents or consultants) to you in respect of:
Any breach of these Terms & Conditions;
Any use made by you of the Service, the project or any part of them; and
Any representation, statement or action contrary to contract law or omission (including negligence) arising under or in connection with these Terms & Conditions.
Nothing in these Terms & Conditions limits or excludes the liability of Cubicus Software Private Limited for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation by us.
Cubicus Software Private Limited shall not be liable for:
Loss of Profits;
Loss of Business;
Depletion of goodwill and/or similar losses;
Loss of anticipated savings;
Loss or corruption of data or information, or;
Any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses
Cubicus Software Private Limited’ total liability to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these Terms & Conditions shall be limited to the total charges paid for the Services by you during the 12-month period immediately before the date on which the cause of action first arose, or if the cause of action arose during any period before 12 months had elapsed from the date of our first Invoice, during that shorter period.
Termination
Without prejudice to any other rights or remedies which Cubicus Software Private Limited may have we reserve the right to terminate the project or services without liability to you if:
You fail to pay any amount due to us on the due date for payment, and remain in default not less than 7 days after being notified in writing to make such payment.
You commit a material breach of any of our other terms and conditions of business, where the breach is incapable of remedy, or (if the breach is capable of remedy) you fail to remedy the breach within 14 days after being notified in writing to do so.
You breach any of our terms and conditions of business in such a manner as to reasonably justify the opinion that your conduct is inconsistent with your having the intention or ability to give effect to the terms of the agreement between us.
You are made bankrupt, a winding-up order is made against you or you become subject to any insolvency procedure including administration, liquidation or a voluntary arrangement with your creditors pursuant to the Insolvency Act 1986 or other insolvency legislation
During development the project becomes unworkable or undeliverable, except where this arises from a fault
on Cubicus Software Private Limited part.
On termination of the project for any reason, you shall immediately pay to us all of Cubicus Software Private Limited outstanding unpaid invoices and interest (if any), in respect of services supplied but for which no invoice has been submitted, we may submit an invoice, which shall be payable immediately on receipt.
Alternatively, at our discretion we may decide to apply the provisions of the Late Payment of Commercial Debts (Interest) Act 1998.
All outstanding invoices subject to clause 12.2.2 will be immediately due and payable, regardless of the date of the invoice. In addition, you will be liable to pay us any costs arising in the pursuance of recovery of overdue invoices, howsoever incurred.
All licenses granted by Cubicus Software Private Limited under the project shall terminate.
The accrued rights of Cubicus Software Private Limited and liabilities of you as at termination shall not be affected.
Warranty
The Customer must notify Cubicus Software Private Limited in writing during the 30 day Warranty Period if the Customer identifies an error in the code / system / program written by Cubicus Software Private Limited. Once it has been agreed Cubicus Software Private Limited will correct any errors that we made in the construction of the code / system / program at no cost. Under no circumstances will a partial / full refund
will be acknowledged. Cubicus Software Private Limited reserves the right to define a bug / error.
Cubicus Software Private Limited will not be liable under the below clauses:
If the error is not notified to the Cubicus Software Private Limited in writing during the Warranty Period;
If the error cannot be verified or reproduced by Cubicus Software Private Limited.
If and to the extent that the error is caused by infringement by the Customer or involvement of
developer / freelancer / company not related to Cubicus Software Private Limited.
If the software / programs / scripts (but not limited to) was written or developed by a
developer / freelancer / company who is not related to Cubicus Software Private Limited or is in partially finished state.
Due to a change in configuration of server / hosting at customer end.
We make no warranties or representations that your code / system / program will be commercially profitable
or succeed in any other intended purpose you may have for it.These involve many factors beyond our control.
Involvement of 3rd Party developer / freelancer / company during or after completion of work (in such cases
we will need to be notified prior to project commencement)
You will meet the cost of any time spent tracking bugs due to data content uploaded by customer or 3rd Party which subsequently causes problems or bugs.
Intellectual Property Rights
Subject to Clauses 15(4) and 15(5) below, each party reserves all its proprietary rights in its Confidential Information and no rights or obligations, other than those expressly recited herein, are granted or to be implied. In particular, no license is hereby granted directly or indirectly under or in respect of any invention, discovery, patent, copyright or any other intellectual property right now or in the future held, made, obtained or licensable by the Disclosing Party.
The property in all Confidential Information disclosed pursuant to an agreement / contract / project shall, subject to any right of any other owner, remain with the original owner / party.
Use of Intellectual Property: Each party acknowledges that the other party owns or licenses Intellectual Property related to its or its affiliates’ existing businesses and such Intellectual Property may be used and further developed in the course of this Agreement. Each party understands that the other party intends to continue to develop and commercially exploit its own Intellectual Property during and after the term of this Agreement.
Prior Intellectual Property Rights: All Intellectual Property rights owned by a party as of the Effective Date (“Prior IP”) shall remain the property of such party and no licenses or other rights with respect to such Intellectual Property are granted to the other party except as expressly set forth in an agreement or a later agreement.
Each party shall have the burden of proof concerning the Intellectual Property it claims as its Prior IP
Developed Intellectual Property for clients: All right, title and interest of every kind and nature, whether now known or unknown, in and to any Intellectual Property created, written, developed, furnished or produced by us during the term of the agreement / project, whether alone or jointly with others and whether or not during work hours, that are within the scope of the agreement or any applicable Statement of Work shall be the exclusive property of the client (subject to the other conditions and specifically the payment of all the dues). As used herein, the term “Intellectual Property” shall include, without limitation, any inventions, technological innovations, discoveries, designs, formulae, know-how,
processes, patents, trademarks, service marks, copyrights, computer software, ideas, creations, improvements to all such property, and all recorded material defining, describing or illustrating all such property, whether written or not and whether stored in plain or in code form.
Cubicus Software Private Limited understands that it shall have no right, title or interest of any kind or nature in or to any item of Intellectual Property, or in or to any results and/or proceeds from any item of Intellectual Property created or developed for the client (once final payment has been received).
Cubicus Software Private Limited agrees to assist the client, at the client’s expense, to obtain patents, copyrights, trademarks, service marks and similar protections in all countries on any item of Intellectual Property, and agrees to execute any and all documents necessary to obtain such patents,
copyrights trademarks, service marks and similar protections in all foreign countries in the name of client.
Cubicus Software Private Limited further agree to assist the client or its nominees in the performance of any lawful acts that the client, at its discretion deems necessary to secure proper patent, copyright, trademark, service mark and other protection for any item of Intellectual Property or Improvements thereon, and to vest in the client the entire interest therein all countries.
Procedures for Resolving any problems
We aim to give you a high quality and efficient service at all times. However if at any time you are unhappy with the service that you receive , including our invoices, please raise your concern to our team.
No derogatory comments
We work to a high standard and we value our business reputation. In the unlikely event that you are dissatisfied with any of our work, you should raise your concern as stated above. It is a condition of our contract with you that you will not make any critical or derogatory comment about Cubicus Software Private Limited to any third party, and you will not publish any such comment, whether on a website, via the Internet or otherwise. Any breach of this clause may result in legal proceedings being issued against you.
The contract between Cubicus Software Private Limited and the Customer shall be governed by and construed in accordance with the laws of India. Any dispute arising shall be subject to the exclusive jurisdiction of the courts of India.
These terms and conditions of business constitute the entire agreement between us, and extinguish all previous agreements, promises, warranties, representations and understandings between us, whether written or oral.
Non-Compete Clause
During the term of this Agreement, you will not, directly or indirectly, solicit or do business with any Developer or Employee (as defined below), or entice, induce or assist any Developer or Employee to cease employment with Cubicus Software Private Limited (or any member of the Group) or to become a Developer or Employee of any other person or entity engaged in any competitive activity. For purposes of this paragraph, a “Developer” means: (i) any permanent Developer or Business Analyst, or any other employee of any member of the Group with whom you had contact (including contact with Confidential Information) as an employee of Cubicus Software Private Limited during the twelve (12) consecutive calendar months after termination of employment from Cubicus Software Private Limited (or any member of the Group); or (ii) any Developer of any member of the Group who during the twelve (12) consecutive calendar months preceding their termination of employment from Cubicus Software Private Limited has: (A) made or received a written proposal in which they participated or to which they had access on behalf of any member of the Group. An Employee means any individual with a Contract of Employment (regardless of length) with Cubicus Software Private Limited.
You must not do the following things either during your business relationship with us or within twelve (12) months of the end of that relationship:
Commission work from our clients, or attempt to solicit work from our clients.
Engage any of our developers or other employees in a contract for services or a contract of employment (All our developers have a clause in their contracts prohibiting business relationships with our clients).
Commission work directly from any of our developers or other employees, or attempt to do so.
The provisions above apply throughout the world.
Any breach of clause will result in a claim against you for damages, which will include a claim for loss of profit and any other loss or expense which we incur as a result of your breach.